Terms of Service

These Terms of Service ("Terms") govern your use of the Andas Metalwork website and services. By accessing our website or using our services, you agree to be bound by these terms.

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

If you do not agree to abide by the above, please do not use this service.

Our Services

Service Description

Andas Metalwork provides engineering and fabrication services including:

• CAD design and engineering services
• Rapid prototyping and 3D printing
• Metal fabrication and manufacturing
• Custom engineering solutions
• Consultation and technical support

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access to our website or services. We reserve the right to:

• Modify or discontinue services with reasonable notice
• Refuse service to any person or entity
• Set limits on certain features or services
• Update our systems for maintenance or improvements

Service Standards

We are committed to providing high-quality services in accordance with:

• Industry best practices and standards
• Agreed project specifications
• Applicable safety and quality regulations
• Professional engineering ethics

User Responsibilities

Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the service for any unlawful purpose or to solicit others to perform unlawful acts
• Violate any international, federal, provincial, or local laws or regulations
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• Submit false or misleading information
• Upload or transmit viruses or any other type of malicious code

Account Security

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your account information is accurate and up-to-date

Project Information

When providing project information or specifications, you represent that:

• You have the right to share such information with us
• The information does not infringe on third-party rights
• All technical specifications are accurate and complete
• You will comply with all applicable regulations and standards

Intellectual Property Rights

Our Intellectual Property

The content on this website, including but not limited to text, graphics, images, logos, button icons, software, and their compilation, is the property of Andas Metalwork and is protected by Malaysian and international copyright laws.

Client Intellectual Property

We respect your intellectual property rights. Any designs, specifications, or proprietary information you provide remain your property, subject to our right to use such information for the purpose of providing agreed services.

Work Product

Unless otherwise agreed in writing:

• Custom designs created specifically for you become your property upon full payment
• General methodologies and know-how remain our property
• We retain the right to use generic techniques and processes
• Portfolio rights may be retained with your consent

Third-Party Rights

You warrant that your project does not infringe on any third-party intellectual property rights and agree to indemnify us against any claims related to such infringement.

Payment Terms

Pricing and Quotes

All prices are quoted in Malaysian Ringgit (MYR) unless otherwise specified. Quotes are valid for 30 days unless otherwise stated. Final pricing may vary based on:

• Changes to project scope or specifications
• Material cost fluctuations
• Additional services or modifications
• Rush delivery requirements

Payment Schedule

Unless otherwise agreed, payments are typically structured as follows:

• 50% deposit upon project commencement
• 25% at agreed milestone (if applicable)
• 25% upon project completion

Payment Methods

We accept payment via:

• Bank transfer
• Cheque
• Credit card (subject to processing fees)
• Other methods as mutually agreed

Late Payments

Late payments may be subject to:

• Interest charges of 1.5% per month on overdue amounts
• Suspension of work until payment is received
• Additional collection costs
• Retention of completed work until full payment

Limitation of Liability

Service Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. However, we make no other warranties, express or implied, including but not limited to:

• Merchantability or fitness for a particular purpose
• That our services will meet all your requirements
• That our services will be uninterrupted or error-free
• The accuracy or reliability of any information obtained

Limitation of Damages

In no event shall Andas Metalwork be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption
• Damages exceeding the amount paid for our services

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

Indemnification

You agree to indemnify and hold harmless Andas Metalwork from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your violation of any law or regulation
• Infringement of third-party rights
• Misuse of our services or work product

Termination

Termination by You

You may terminate any project or service agreement with reasonable notice. Termination fees may apply based on work completed and materials ordered.

Termination by Us

We may terminate our services immediately if:

• You breach these Terms
• You fail to make required payments
• We determine that continuing the project is not feasible
• You engage in unlawful or unethical conduct

Effect of Termination

Upon termination:

• You remain liable for all charges incurred
• We will deliver completed work upon payment
• Confidentiality obligations remain in effect
• Applicable warranty terms continue to apply

Confidentiality

We understand that you may share confidential information with us. We agree to:

• Keep all client information strictly confidential
• Use information only for providing agreed services
• Not disclose information to unauthorized parties
• Return or destroy confidential information upon request

This obligation does not apply to information that is:

• Publicly available
• Already known to us
• Required to be disclosed by law
• Independently developed by us

Dispute Resolution

Informal Resolution

We encourage resolving disputes through direct communication. Please contact us first to discuss any concerns.

Mediation

If informal resolution fails, disputes may be submitted to mediation before pursuing legal action.

Legal Proceedings

Any legal proceedings must be commenced within one year of the dispute arising.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the Malaysian courts.

Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

For significant changes, we may provide additional notice through email or website announcements.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Entire Agreement

These Terms, together with any project-specific agreements, constitute the entire agreement between you and Andas Metalwork regarding the use of our website and services.

Contact Information

If you have any questions about these Terms of Service, please contact us: